Advanced Solar wants you to be completely satisfied with your purchase. Our return policy is simple; we will accept any items ordered from Advanced Solar within 30 days of receipt if the following conditions are met:
Item(s) cannot be used and must remain in original packaging. Any form of assembly, painting or alteration of any material is considered to be used and non-returnable. If the item meets these requirements, a full refund, minus shipping cost will be refunded to the billing party. If your item has been opened and you simply do not like the item(s), ordered the wrong item(s), or it just wasn't what you expected, a refund can be issued, minus shipping cost and a 20% restocking fee. The item must be in brand new and resalable condition. Hazardous materials will NOT be accepted back as a return due to Department of Transportation regulations.

If your item has been damaged in shipping, please refuse the package if possible. If you have already accepted the item and realized the item has been damaged after you have opened the package, please contact Advanced Solar immediately and either a call tag will be issued or the item replaced. Either way, Advanced Solar will replace the items immediately at no cost to you. If your item(s) contains defective or missing parts, please contact us immediately. In most cases, the manufacturer has requested that the customer contact them directly, especially if the defect is found after the item(s) has been used. If you choose to not contact the manufacturer and wish to return the item(s) to Advanced Solar, a refund can be issued, minus shipping cost and a 20% restocking fee. To initiate a return, contact us via the form above with an explanation for the return. Advanced Solar will issue you an RMA (Return Merchandise Authorization) number that will need to be written on the shipping box. Advanced Solar will NOT accept any returns without an RMA number marked on the outside of the shipping box. The customer is entirely responsible for return shipping costs as well as items lost in transit, so we recommend you use a shipper such as FedEx or UPS where the package can be tracked and insured.

When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. Final approval of any refund amount is based on final inspection from Advanced Solar Operations Department.

Special note on International Orders (Canada & Puerto Rico): All sales are final and items are not returnable.

Credit Cards & Fraud Protection

In the event that your credit card is declined, Advanced Solar will attempt to reprocess your order for two consecutive days before canceling. (Note: declines are often the result of a mis-keyed credit card number or expiration date.)
If your credit card billing and/or shipping information triggers an alarm flag by our automated fraud detection system, and we are unable to verify the information with the issuing bank, your shipment could be delayed or cancelled.
We have taken steps to deter credit card thieves from using stolen credit card information on our site. We request that all customers shipping to addresses other than their billing address notify their credit card company of the alternate shipping address. This process is becoming standard and credit card companies are happy to assist you. Simply call the number on the back of your credit card and let them know you are placing orders via the Internet and would like to give them an alternate shipping address. Doing this will speed up the order process.
If our fraud department checks an order and the shipping address is not listed on the credit card account, the order will be delayed. An e-mail will then be sent to notify you of the delay and request you register the alternate shipping address with your credit card company. You then have 48 hours to register the alternate shipping address and notify us before we cancel the order. Again, if there is no response from you within 48 hours, we will cancel your order. Your credit card will not be charged until your order is ready to ship.

Prices & Typographical Errors

In the event a product is listed at an incorrect price, with incorrect information due to typographical error or error in pricing, coupon or gift certificate errors or misuse and abuse or incorrect product information received from our suppliers, we shall have the right to refuse or cancel any orders placed under these conditions. We shall have the right to refuse or cancel any such orders and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We reserve the right to refuse any order. Prices and policies are subject to change without prior notice. All images and text on this site are copywritten and are the property of Advanced Solar.